WHO IS NC811?
North Carolina 811 is a non-profit organization funded by its member facilities. We take locate information from anyone engaged in excavation activities. An excavator may include contractors, utilities, and homeowners. The information about the proposed excavation is transmitted to the member facility owners that provide service in the requested excavation area. We have a variety of member facility owners, including utilities, municipalities, universities, and homeowner’s associations. Member facilities have three full working days, starting at 11:59 pm the day the notice is given, to mark the located area requested for their underground utilities or notify the excavator of no conflict in that area.
North Carolina 811 does not identify or locate facilities or utility easements. North Carolina 811’s role is to notify the facility operators of the proposed excavation and to send positive response information. We also maintain records, as required by the statute.
The 811 service is free of charge to all excavators. North Carolina 811 also takes requests from those persons who do not plan to excavate but wish to find out what utilities are in a particular area. These types of requests are referred to as Survey/Design locate requests, and they require a 10 business day notice.
North Carolina 811 provides a toll-free number, 1-800-632-4949, that can be reached from anywhere in the continental United States, or you may dial 811 within North Carolina. North Carolina 811 does not mark utility lines; we do provide an easy communication link between excavators and utility owners.